ApeOS answers every guest enquiry in seconds, on WhatsApp, at any hour, turns it into a direct booking, and brings past guests back without an OTA commission in the middle. It sits in front of your PMS and booking engine, not instead of them.
Founder-led. Formerly Country Head, Accenture Song Malaysia. Petronas · BMW · Grab · L'Oréal · Standard Chartered
Not at the front desk. In the hours between the guest's question and your answer.
Guests decide after hours. The OTA answers instantly. You don't.
You pay commission, and you rarely get the guest's contact details to invite them back.
Big enquiries sit in a shared inbox waiting for a quote.
Guests turn up with questions nobody answered, and the first impression is the front-desk queue.
Good atRates, inventory and reservations.
Stops atThey run the property, not the guest conversation before and after the stay.
Good atReach and instant confirmation.
Stops atYou rent the guest, and pay again every time they return.
Good atPersonal service.
Stops atOnly in office hours, and buried when it's busy.
ApeOS doesn't replace your PMS or channel manager. It wins the conversation that decides whether the booking is direct.
Built, tested and live in under 7 days. Not just a template: adapted to your brand and how you work.
Enquiries get a reply in seconds, at 3am too.
AI ConversationsFast replies with a direct-booking link.
WhatsApp & AIGuests who went quiet get a timely nudge.
Email & SMS AutomationWhatsApp, website chat, text and email in one voice.
AI ConversationsFacilities, policies and directions taught once.
AI Knowledge BaseCalls and chats picked up, qualified and routed.
AI ReceptionistDirect, OTA and event guests in a single view.
CRM & PipelinesAsked after the stay, every review answered.
Reviews & Local SEOArrival details and upgrade offers sent automatically.
Email & SMS AutomationBuilt on six live modules
Website chat, WhatsApp, Instagram and forms land in one guest record.
AI answers instantly, sends the direct-booking link and follows up the next day if the guest goes quiet.
Pre-arrival messages, post-stay reviews and win-back offers turn one stay into the next.
Off-the-shelf where off-the-shelf works. Hand-built where it doesn't.
What hotels and hospitality get on day one, already built and tested.
Reserved for the parts of your property no standard flow was built for, mapped to how your team actually works.
ApeOS is live at Ace Tennis Academy in Petaling Jaya. Here is what happened when the Reviews & Local SEO module went on. Want to see the working system before you decide? We'll walk you through it live on the call.
"The Google reviews product has been a complete game-changer for Ace Tennis Academy. Since implementing it, we've seen a 27% increase in coaching sessions, which is great."
"A massive shoutout to Neeraj, he didn't just hand us a standard off-the-shelf product; he actually took the time to custom-build a solution specifically tailored to our academy's needs. Beyond the tech, Neeraj personally consulted with us to streamline and improve our existing internal processes. His hands-on approach made all the difference, and I would recommend Techno Ape highly."
Beyond ApeOS itself, the founder has built and delivered digital, ecommerce and AI capability work for:
Not a vendor handing over a login. A managed partner that builds it, runs it and evolves it with you.
We learn how your property actually runs and tell you honestly whether ApeOS fits. If it doesn't, we'll say so.
Proven modules, adapted to your brand and live in under 7 days. Nothing rebuilt from scratch.
We operate the system day to day and hand-build the piece unique to you, once it's earned.
No. Those stay. ApeOS handles the conversation and follow-up in front of them, and hands the guest to your booking engine to complete the reservation.
Yes. Guest replies can be set up in English, Bahasa Malaysia or Chinese. Each language is configured separately, so we set it up around the languages your guests actually use.
It gives you the tools: faster replies, direct-booking links and a way to reach past guests. We track enquiry-to-direct-booking so you can see the shift.
ApeOS Core deploys in under 7 days. Any Bespoke piece is scoped once Core is running and the real gaps are visible.
We do. Techno Ape builds, runs and evolves ApeOS alongside your team, so it never goes stale or quietly breaks when no one's watching.
Not a sales pitch. Not a contract.
Thirty minutes to see if ApeOS actually fits how your property runs, clarify scope, and flag the first wins. If there's no clear fit, we'll tell you that too.
Just a straight answer on what your business needs and ApeOS fit.
