ApeOS answers every WhatsApp and Instagram enquiry in seconds, sends restock alerts and review requests automatically, and keeps customers coming back — whether you're on the floor, at home, or serving someone else. You don't build it or manage it. We do.
Founder-led. Formerly CEO, Accenture Song Malaysia. Petronas · BMW · Grab · L'Oréal · Standard Chartered
Not at the till. In the gap between a message and a reply.
Instagram and WhatsApp enquiries pile up between customers at the counter. By the time someone replies, the customer's already bought it somewhere else.
"Do you have this in stock, in my size, in blue?" gets asked on every channel, and no one has time to answer it the same way twice.
First purchase, then silence. No restock alert, no review ask, no reason to come back before a competitor's ad does.
Happy customers walk out without ever being asked to post a review, so the shop's rating quietly falls behind.
Good atReach and reply speed, when someone's free.
Stops atNo CRM, no follow-up structure, buried the moment the shop gets busy.
Good atTracking sales and stock accurately.
Stops atNo way to alert a customer or bring them back once they've left.
Good atGenuine trust, when it happens.
Stops atNobody's actually asking for it, so it happens rarely.
ApeOS doesn't replace your POS or till system. It runs the part around it: every message, every follow-up, every reason to come back.
Built, tested and live in under 7 days. Not just a template: adapted to your brand and how you sell.
Instagram and WhatsApp enquiries answered day or night.
AI ConversationsProduct details, sizes and prices answered from what you teach it.
AI Knowledge BaseCustomers waiting on a size or colour are told the moment it's back.
Email & SMS AutomationNudges happy customers to leave a review, automatically.
Reviews & Local SEOInstagram, WhatsApp, walk-in and website enquiries in one record.
CRM & PipelinesAutomatic nudges to customers who haven't been back in a while.
Email & SMS AutomationRestocks and new lines reach past customers who'd actually want them.
WhatsApp & AIStore calls picked up and routed even when staff are with a customer.
AI ReceptionistWhich products, channels and campaigns bring people back.
CRM & ReportingBuilt on six live modules
New enquiries arrive on Instagram and WhatsApp all day. Regulars need a reason to come back before they forget you. ApeOS handles both in the same record, so nobody's kept waiting and nobody's forgotten.
Same pipeline, same follow-up standard. Whether it's their first message or their fifth visit.
Instagram DMs, WhatsApp, walk-in sign-ups and website enquiries all land in one customer record, instantly.
AI answers stock and price questions in seconds, and books the visit or holds the item.
Restock alerts, review requests and win-back messages keep customers coming back, automatically.
Off-the-shelf where off-the-shelf works. Hand-built where it doesn't.
What retail outlets get on day one, already built and tested.
Reserved for the parts of your retail operation no standard flow was built for, mapped to how your team actually works.
Product data, promotions and consent capture sit inside the page and form templates. Personal data is handled with the PDPA in mind, and we walk your team through it before anything goes live.
ApeOS is live at Ace Tennis Academy in Petaling Jaya. Here is what happened when the Reviews & Local SEO module went on. Want to see the working system before you decide? We'll walk you through it live on the call.
"The Google reviews product has been a complete game-changer for Ace Tennis Academy. Since implementing it, we've seen a 27% increase in coaching sessions, which is great."
"A massive shoutout to Neeraj, he didn't just hand us a standard off-the-shelf product; he actually took the time to custom-build a solution specifically tailored to our academy's needs. Beyond the tech, Neeraj personally consulted with us to streamline and improve our existing internal processes. His hands-on approach made all the difference, and I would recommend Techno Ape highly."
Beyond ApeOS itself, the founder has built and delivered digital, ecommerce and AI capability work for:
Not a vendor handing over a login. A managed partner that builds it, runs it and evolves it with you.
We learn how your outlet actually runs and tell you honestly whether ApeOS fits. If it doesn't, we'll say so.
Proven modules, adapted to your brand and live in under 7 days. Nothing rebuilt from scratch.
We operate the system day to day and hand-build the piece unique to you, once it's earned.
No. ApeOS runs the customer-enquiry-and-engagement layer in front of it. Your POS stays your system of record, and we connect the two where the process needs it.
Yes. Enquiries from both land in the same customer record and are answered in the same voice, so nothing depends on which app a customer happened to message.
It answers from the product and stock information you approve, and hands off to your team when a question needs a real-time check it can't confirm on its own.
Restock alerts, review requests and win-back messages are paced, and only sent to customers who've actually engaged with you before, not blasted to everyone.
ApeOS Core deploys in under 7 days. Any Bespoke piece is scoped once Core is running and the real gaps are visible.
We do. Techno Ape builds, runs and evolves ApeOS alongside your team, so it never goes stale or quietly breaks when no one's watching.
Not a sales pitch. Not a contract.
Thirty minutes to see if ApeOS actually fits how your shop runs, clarify scope, and flag the first wins. If there's no clear fit, we'll tell you that too.
Just a straight answer on what your business needs and ApeOS fit.
